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apologyPeople are more likely to show forgiving behavior if they receive restitution, but they are more likely to truely forgive if they get an apology, according to Baylor University research published in the Journal of Positive Psychology.

The study underscores the importance of both restitution and apology and of using multiple measures for forgiveness, including behavior, said Jo-Ann Tsang, Ph.D., an associate professor of psychology and neuroscience in Baylor’s College of Arts & Sciences.

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